Shipping policy
Last Updated: 2026-06-09
All sample orders will ship within 3 to 4 weeks. You will receive an email with tracking information once your sample order ships. Sample orders are not processed or shipped on Saturdays or Sundays.
All product orders are made to order and will ship within 4 to 6 weeks. You will receive an email with an estimated date after your product order is processed. Product orders are not processed or shipped on Saturday or Sunday.
Please note: lead times quoted during check out are shipping lead times only, these lead times do not include production lead time or order processing lead time.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Mountain View Stone is not responsible for delayed shipments. If an order is delayed, please contact the shipping company for additional updates and escalation.
All shipping costs are calculated at checkout.
All shipping costs are non-refundable.
Free shipping on all sample orders applies to the continental USA only. For sample orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates.
Samples are limited to a maximum of 4 samples per item. If you need more than 4 samples of any item, please contact us at info@mountainviewstone.net. Orders for more than 4 samples of one item will be cancelled.
"ShippingDiscount" discount code has a minimum purchase amount of $1,000.00, before tax and before shipping costs.
All products have a minimum order quantity. Orders for less than the minimum order quantity will be cancelled.
Corners are add on items and cannot be sold and shipped independently of stone veneer flats. Orders for corners independent of stone veneer flats will be cancelled.
Accessories are add on items and cannot be sold and shipped independently of stone veneer flats. Orders for accessories independent of stone veneer flats will be cancelled.
All shipments are shipped LTL (less than truckload). All residential deliveries are curbside only. LTL trucks will not back into driveways. The delivery truck will be equipped with a lift gate for easy unloading. Deliveries are curbside only, meaning the items will be dropped off at the end of your driveway or designated delivery area. A delivery appointment will be scheduled in advance to ensure a convenient time for the drop-off. Please note that you are responsible for arranging any additional handling beyond the curbside delivery.
If your delivery location has special access requirements, such as gravel roads, narrow roads, steep driveways, weight restrictions, low clearances, or the need for a smaller truck or box truck, you must notify us before placing your order so we can arrange an appropriate delivery vehicle. Additional charges may apply for specialized delivery services. If these requirements are not disclosed before the order is placed and a specialized delivery becomes necessary, any additional transportation or re-delivery costs will be the responsibility of the customer.
Any request to change the delivery address after an order has been placed may result in reconsignment, reassignment, storage, or other carrier-imposed fees. All such charges are the sole responsibility of the customer and must be paid before delivery can be completed.
Mountain View Stone is not responsible for damaged items caused during shipping. It is the customer's responsibility to inspect their order during the delivery appointment and note any damaged items with the shipping company. In order to file a freight claim with the shipping company any and all damaged items must be noted at the time of delivery. If damaged items are not noted at the time of delivery your damaged items claim will be denied. Any additional compensation for damaged shipments is between you and the shipping company. Any additional compensation for damaged items is between you and the shipping company. The good news is most damaged materials are still usable and can be trimmed and installed. Please contact us if you have questions about how to trim damaged stone veneer and brick veneer.
Mountain View Stone is not responsible for missing items during shipping. It is the customer's responsibility to inspect their order during the delivery appointment and note any missing items with the shipping company. In order to file a freight claim with the shipping company any and all missing items must be noted at the time of delivery. If missing items are not noted at the time of delivery your missing items claim will be denied. Any additional compensation for missing items is between you and the shipping company.
Mountain View Stone is not responsible for lost shipments. In the unlikely event your order is lost we will remake and reship the order to you at no charge. Any additional compensation for lost shipments is between you and the shipping company.
Mountain View Stone is not responsible for customer errors. If a customer enters incorrect data such as incorrect shipping address, etc. or orders the incorrect product, the cost to correct such errors will be solely the customer’s responsibility. Please see our Refund Policy for additional information.
In order to deliver our product safely and securely a delivery appointment is required. The shipping company will contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment. If the shipping company is unable to contact you to schedule a delivery appointment they will contact us and we will then have 24 hours to attempt to contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment (in some urgent cases we may even attempt to contact you via SMS messaging). If we are unable to contact you, your order will automatically be returned to our facility. From there, you can request a refund less the original shipping charge and the return shipping charge (as per or Refund Policy: all shipping costs are non-refundable), or you can request to have the order reshipped, however, Mountain View Stone is not responsible for the additional shipping charges to reship your order.
Have questions about our shipping costs, please see our blog post on LTL shipping costs.
Customer pick-ups are available by appointment only. Once your order is ready, our team will contact you in advance to schedule a convenient pick-up time at our facility. For verification purposes, a valid government-issued photo ID matching the name used to place the order is required at pick-up, along with a copy of your order confirmation (printed or digital). Please note that our stone veneer is a heavy-weight product and requires appropriate transportation equipment capable of safely handling the load (such as a suitable truck or trailer). If you are unsure about the total weight of your order or vehicle requirements, please email us at info@mountainviewstone.net prior to your appointment for assistance. While our team will assist with loading your order, the customer is fully responsible for properly securing the load and transporting it safely. We are not responsible for any damage that occurs during transit. Our stone veneer is packaged and palletized for LTL freight shipping, and carrier trucks are typically equipped with lift gates and pump trucks to safely handle the product. When transported without this specialized equipment, there is an increased risk of damage. Any damage that occurs during customer-arranged transport is solely the responsibility of the customer.
Manufactured stone veneer is classified as a heavy-weight product, requiring careful handling during shipping. Due to its weight and bulk, it is securely packaged and shipped on pallets to ensure safe transport and prevent damage. Palletized shipping helps distribute the weight evenly and allows for easier unloading at the destination. For reference here is what our 150 square foot bulk crates look like:
We may update this Shipping Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website, update the "Last updated" date and provide notice as required by applicable law.