Frequently Asked Questions

Here are some answers to some of the most frequently asked questions we get about Mountain View Stone and our stone veneer and brick veneer. Have additional questions? Please feel free to ask in the comments!

Is your stone veneer and brick veneer real or manufactured (man-made)?

Our stone veneer is man-made of Portland cement. Mountain View Stone strictly monitors every step of the production process for quality control. Made with Color Lock Technology, the face color has bonding agents in it to help protect against fading from harsh environmental conditions, cleaners, and even pressure washing (see our installation and maintenance documents for more information, available on our post purchase support page). You can also read our blog post about what is stone veneer and our blog post about what is manufactured stone veneer made of?

Is Mountain View Stone brick veneer and stone veneer individual stones or stone panels?

The majority of our stone profiles are individual stones. The individual stones will vary in size, shape, and thickness. To achieve the desired natural stone finish as shown in our images it is up to the installer to arrange the individual stones in the correct pattern and install each stone one at a time. If you are looking for a panel system, our ready stack profile is a mini panel stone product and is installed in sections at a time. Each panel measures 4” high but will vary in length (5.5”, 8.25”, 11”, 16.5”) and thickness (1.5”-2.5”). Each ready stack panel has multiple stones on each panel face. To achieve the desired finish as shown in our images it is up to the installer to arrange the panels in the correct pattern and install each panel one at a time. You can also read our blog post about stone veneer panels or individual stones? and our blog post about are these stone panels?

What is Mountain View Stone made of?

Mountain View Stone is manufactured stone veneer and brick veneer made from Portland cement and iron oxide pigments for coloration. Portland cement keeps Mountain View Stone lightweight compared to natural stone and real brick siding. You can also read our blog post about what is stone veneer made of?

Is there a difference between architectural stone, cultured stone, and manufactured stone veneer?

No, most stone veneer and brick veneer which are derived from molds and are made to look like natural stone siding or real brick siding are often referred to by any and all of these names. You can also read our blog post about stone veneer vs. natural stone siding and our blog post about stone veneer vs. faux stone panels.

Can I see your stone veneer and brick veneer before I purchase?

When it comes to your home renovation or building project, we know and appreciate how important it is to choose the right product. While we do our best to offer high quality images of all of our products, sometimes you need more than just images, which is why we now offer samples of all of our brick veneer and stone veneer! Our samples, on average cover a 6"x6" area and are actual product. Our samples allow you to see and touch the product and get a good understanding of weight, thickness, color and color variation, etc. We encourage all of our customers to test our samples to ensure they meet your standards and expectations, and of course if you have any questions please let us know, we are more than happy to help you! And as an added bonus when you purchase Mountain View Stone samples we cover the shipping (applies to the continental USA. For orders shipping to Canada, Alaska, Hawaii and Puerto Rico please contact us for shipping rates.). You can also read our blog post about stone veneer samples and our blog post about stone veneer samples: setting expectations.

I am looking for inspiration, do you have an image gallery?

We have several images on our website, however, you can see all of our images on our Pinterest gallery or our Facebook page. Also be sure to check out our customer reviews & testimonials. You can also read our blog post about stone veneer profiles and our blog post about stone veneer installation images.

Can I purchase Mountain View Stone brick veneer and stone veneer in store

Unfortunately, we do not sell through local distributors only via our website, however, a selection of our best-selling designs are available at Houzz.com.

Where are you located?

Our production facility is in Fair Play, South Carolina which is in the upstate of South Carolina, but we ship orders all over the country. Read all about us. You can also read our blog post about where are you located?

How do I know how much stone veneer to order?

The easiest way to determine the square footage of stone veneer flats you will need is to measure the length and to measure the height of the area you will be installing our stone veneer on and multiply them together to get the total square footage of stone veneer flats needed for your project. Corners are not required but they offer a professional finish by wrapping perfectly around a 90 degree outside corner. If you decide to use corners you will need to calculate the lineal feet required by simply measuring the height of all outside corners as our corners are sold by the lineal foot. Outside corners are different from inside corners. For inside corners, our flats are used. Simply run a flat piece into the corner and then a flat piece on the adjacent side. Please feel free to email us the dimensions of your project at info@mountainviewstone.net and we can help you estimate the number of corners and flats you will need to complete your project. You can also read our blog post about how much stone veneer do I need to order? and our blog post about measure twice, order once!

Do you have a minimum order amount?

Our website has a minimum order in place for all products to prevent damage during shipping. Unfortunately, an order for less than the minimum cannot be placed. You can also read our blog post about stone veneer minimum order details.

How much does your stone veneer weigh?

Each 10 square foot box weighs roughly 80-90lbs and corners weigh roughly 70-80lbs per box. Each 150 square foot box weighs about 1450lbs.

How does shipping work?

The delivery truck will have a liftgate and pallet jack to unload your order, no loading dock required, but it is a lot easier to unload and move around if there is a forklift on site. For further information please see our full terms of service and our full shipping policy. You can also read our blog post about shipping stone veneer and our blog post about does stone veneer break during shipping?

How much does shipping cost?

Our website has a built-in freight calculator, simply add products to your cart, add your delivery address, and you will be provided with shipping options including shipping costs as well as estimated delivery times. Shipping costs will vary depending on the amount of stone veneer you purchase and where the product is being shipped to. Please note that the estimated delivery times do not include production times as our items are made to order. Currently our production lead time is around four – six weeks. You can also read our blog post about shipping costs explained.

What is the lead time for my order to ship?

All of our products are made to order. Currently our production time is 2-4 weeks for samples and 4-6 weeks on product depending on the order size, so it is very important to plan your project with that production time frame in mind. Additionally, depending on where you are located it can take several days for our shipping partners to deliver your order. After placing your order, you will receive an email from us with an estimated ready to ship date after your order is processed. Once your order ships you will receive another email with your order tracking information. For further information please see our full terms of service and our full shipping policy. You can also read our blog post about why is stone veneer made to order?

Can I pick up my stone veneer and save the shipping cost?

Orders can be picked up from our location, however, we do need to process the order manually as our website does not allow you to select pick up as an option at this time. Please feel free to email us at info@mountainviewstone.net and we can help you process an order via pick up. You can also read our blog post about can I pick up my stone veneer and save the shipping cost?

What is the warranty on your stone veneer and brick veneer?

Warranty is for a period of 50 years covering manufacturing defects as long as it is used on structures conforming to local building codes and installed according to the manufacturer’s written instructions. Damages resulting from wall movement, settlement of the structure, staining, oxidation, paint or contact with chemicals will not be covered under this warranty. Warranty coverage is limited to replacement of defective materials only; labor cost will not be covered. Manufacturer’s warranty must be validated with original paperwork. For full warranty details or to download a PDF copy please see our post purchase support page. You can also read our blog post about how long does manufactured stone veneer last and our blog post about is manufactured stone veneer durable?

Is stone veneer waterproof?

Since stone veneer is not inherently waterproof, proper installation techniques are crucial to preventing moisture-related issues such as mold, efflorescence, and structural damage. Install a high-quality water-resistive barrier (WRB) behind the stone veneer to prevent moisture from reaching the underlying structure. This acts as the first line of defense against water infiltration. Proper flashing should be installed around windows, doors, and other vulnerable areas to direct water away from the wall system and prevent pooling behind the veneer. A drainage plane or weep screed should be incorporated to allow water that penetrates behind the stone to escape rather than become trapped, which could lead to deterioration. For installations lacking proper drainage systems, warranty claims will be denied. You can also read our blog post about is stone veneer waterproof? and our blog post about can stone veneer be exposed to water?

Is stone veneer fireproof?

Our stone veneer has not been tested for fire rating, however, due to its composition, our stone veneer is classified as a non-combustible material, meaning it will not catch fire or contribute to flame spread. However, while the stone veneer itself is non-combustible, the substrate and adhesives used during installation may be affected by heat exposure. Fire codes, local building codes, and manufacturer recommendations specify safe clearances from heat sources. For example: wood-burning stoves typically require a minimum clearance of 12-36 inches from combustible materials. Fireplaces and BBQs should have a protective barrier or non-combustible backing to prevent heat transfer. Always check fire codes, local building codes and the manufacturer’s guidelines to determine the correct clearance for your project. Our stone veneer should never come in direct contact with flames such as (but not limited to) inside a firebox. For installations near heat sources where fire codes, local building codes, and minimum clearances from heat sources have not been followed, warranty claims will be denied. For installations where stone veneer comes in direct contact with flames or direct contact with a heat source, warranty claims will be denied. You can also read our blog post about is stone veneer fire resistant? and our blog post about stone veneer near heat sources?

How do I install Mountain View Stone brick veneer and stone veneer?

Glad you asked, and it is a bit of a lengthy answer. Mountain View Stone brick veneer and stone veneer are designed for a range of skill levels from the do-it-yourself enthusiast to the professional contractor. For full installation instructions or to download a PDF copy please see our post purchase support page. You can also read our blog post about choosing a skilled mason for your project and our blog post about is stone veneer hard to install?

What type of adhesive should I use?

Our stone veneer must only be installed using Type S mortar to ensure proper adhesion, durability, and long-term performance. Type S mortar is the best choice due to its superior strength, moisture resistance, and long-term durability. While adhesives may work in select applications, they do not offer the same level of security, especially for exterior or high-heat areas. If you want a long-lasting, structurally sound stone veneer installation, stick with Type S mortar for the best results. For installations where Type S mortar has not been used, warranty claims will be denied. You can also read our blog post about best adhesive for installing stone veneer and our blog post about how to choose a stone veneer installer.

Where can I install your stone veneer?

Our stone veneer is suitable for interior and exterior installations, including (but not limited to): kitchens, bathrooms, accent walls, fireplaces, BBQs, wood burning stoves, chimneys, etc. Our stone veneer is suitable for columns, posts, retaining walls, foundations, and underpinning, however, for aesthetic purposes only. Our stone veneer is not to be used as/for structural support. For installations where our stone veneer has been installed as/for structural support, warranty claims will be denied. You can also read our blog post about transform your home's interior with stone veneer and our blog post about transform your home’s exterior with stone veneer.

Can I use your stone veneer as flooring?

While stone veneer excels in wall applications, it is not suitable for flooring due to its lack of durability, uneven texture, and susceptibility to cracking under foot traffic. For a stone-like floor, it’s best to opt for natural stone, porcelain tile, or other materials specifically designed for flooring use. For installations where our stone veneer has been installed as flooring, warranty claims will be denied. You can also read our blog post about can you use stone veneer as flooring?

Can I blend different stone veneer profiles together?

Multiple stone veneer styles can be blended to create a custom appearance. Varying the percentage of each profile creates drastically different looks, which enables further refinement of the style you are trying to achieve. Typically blends of smaller and larger stone profiles are 80% smaller profile (ledge stone or stack stone) and 20% larger profile (field stone, lime stone or hackett stone). It is also possible to blend two of the smaller profiles (stack stone and ledge stone) but we recommend a 50% stack stone and 50% ledge stone blend when combining these two profiles compared to the 80/20 blend. These percentages are 100% customizable. Multiple colors can also be combined together in varying percentages to achieve the custom appearance you desire. Please see our stone blends page for more information.

How do I clean Mountain View Stone brick veneer and stone veneer?

Use a non-etching concrete cleaner to remove clay, dirt, mortar residue, or other stains on stone. A pressure washer may be used to clean stone as long as it does not exceed 3000 psi, a yellow tip (wide fan) is used, and a minimum distance of 18” is kept back from the stone. We recommend that after stone and mortar is fully cured, has been cleaned and is dry, apply our water-based concrete sealer to help repel the elements and keep stone clean. NEVER USE A WIRE BRUSH OR ACID TO CLEAN STONE. For full care and maintenance details or to download a PDF copy please see our post purchase support page. You can also read our blog post about stone veneer care and maintenance and our blog post about how to seal and protect stone veneer.

Does your stone veneer need to be sealed?

A concrete sealer is not required, however, sealing with a concrete sealer will add protection especially over the mortar joints. Please keep in mind that different concrete sealers will affect the appearance of the stone veneer. A matte (or flat) finish will have little to know impact to the finished look of the stone veneer whereas a gloss finish will darken the stone veneer and have a wet look. We recommend testing your concrete sealer on a piece of stone veneer that has not been installed to ensure you are happy with the finished appearance after applying concrete sealer. We highly recommend sealing your stone veneer if you are installing it in a kitchen, bathroom, or outdoors. For installations in kitchens, bathrooms, or outdoors where the installation has not been sealed, warranty claims will be denied. You can also read our blog post about does interior stone veneer need to be sealed? and our blog post about does exterior stone veneer need to be sealed?

What is your return policy?

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. For further information please see our full terms of service and our full refund policy.

What's next?

Ready to transform your space? Bring your vision to life with our premium stone veneer! Shop now or order a sample today!

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