Terms of service

Last Updated: 2026-02-16

OVERVIEW

This website is operated by Mountain View Stone. Throughout the site, the terms “we”, “us” and “our” refer to Mountain View Stone.

Mountain View Stone offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Mountain View Stone is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products.

We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at Mountain View Stone. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Mountain View Stone is not responsible for customer errors. If a customer enters incorrect data such as incorrect shipping address, etc. or orders the incorrect product, the cost to correct such errors will be solely the customer’s responsibility. Please see our Refund Policy for additional information.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries, product reviews, product photos, etc.) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through Mountain View Stone is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mountain View Stone shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mountain View Stone shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mountain View Stone shall immediately issue a credit to your credit card account in the amount of the incorrect price. Please see our Refund Policy for additional information.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Mountain View Stone, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Mountain View Stone and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@mountainviewstone.net.

SECTION 21 - COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Mountain View Stone, Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

SECTION 22 - CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, American Express, Discover, and Diners Club. We also accept PayPal accounts, Apple Pay, Facebook Pay, Shop Pay and Venmo. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).

Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

SECTION 23 - PAYMENT PROCESSING

When a customer places an order on our Shopify store, they are typically charged at the time of purchase, regardless of when the order is shipped. This is standard practice for most e-commerce platforms, including Shopify.

According to Shopify's policies, when a customer completes a purchase, the payment is processed immediately, and the customer is charged at that time. This is true even if the product is made to order and takes several weeks to ship.

If you are concerned about being charged before shipping, you can review the relevant sections of Shopify's documentation that explain this process. You can find more information on Shopify's consumer protection guidelines and payment processing documentation.

SECTION 24 - MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. Please see our Shipping Policy for additional information.

SECTION 25 - ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mountain View Stone reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

SECTION 26 - OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Mountain View Stone. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

SECTION 27 - OUT-OF-STOCK PRODUCTS

We will ship your product as it becomes available. Please see our Shipping Policy for additional information. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

SECTION 28 - PRIVACY POLICY

Please read our full Privacy Policy.

SECTION 29 - DISCOUNT CODES

Discount codes are valid for a limited time only. Mountain View Stone reserves the right to modify or cancel discount codes at any time.

Each discount code can be used only once, unless otherwise specified.

Only one discount code can be used per order and therefore cannot be combined with other offers using discount codes.

"ShippingDiscount" discount code has a minimum purchase amount of $1,000.00, before tax and before shipping costs.

If you return items purchased using a discount code, we will subtract the value of the discount code from your return credit.

Mountain View Stone reserves the right to void any transactions where prohibited.

SECTION 30 - ORDER CANCELATIONS

All cancelled orders are subject to a 3% processing fee.

All cancelled orders that have been confirmed to ship (orders with a scheduled carrier pick up) are subject to a 3% processing fee and a $100 re-stocking fee.

Orders that have shipped cannot be cancelled. To cancel a shipped order a return must be processed.

Please see our Refund Policy for additional information.

SECTION 31 - RETURNS / REFUND POLICY

Please read our full Refund Policy.

Our Refund Policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. For longer lead time orders our Refund Policy lasts 30 days from expected date of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For stone that has been installed, unfortunately we cannot accept returns, installation of product is acceptance of product.

To complete your return, we require a receipt or proof of purchase.

All sample orders are final sale and cannot be returned or refunded.

All shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your items. Mountain View Stone cannot guarantee that we will receive your returned item, therefore all returns must be shipped using a trackable shipping service and it is highly recommended you purchase shipping insurance. Mountain View Stone can also arrange the return shipping for you. If we handle the return shipping and you receive a refund, the cost of return shipping will be deducted from your refund.

All non-stock color products are final sale and cannot be returned or refunded. Non-stock products are defined as items that are currently not available on our website but are offered in our standard colors.

All custom color and custom order products are final sale and cannot be returned or refunded.

All cancelled orders are subject to a 3% processing fee.

All cancelled orders that have been confirmed to ship (orders with a scheduled carrier pick up) are subject to a 3% processing fee and a $100 re-stocking fee.

Orders that have shipped cannot be cancelled. To cancel a shipped order a return must be processed.

It is the customer’s responsibility to carefully select the profile and color of stone veneer before placing an order. While we provide both online images and physical samples to assist with your decision, each has limitations. Images may not capture the full range of variation in color and shape, while small samples are intended to show texture, weight, and general appearance, not the complete diversity of a full installation. For the best results, we strongly recommend using both images and samples together when making your selection. Returns due to incorrect color or profile choices are not the responsibility of Mountain View Stone.

Returns for customers who are not satisfied with the final product that did not order a sample will not be accepted. We strongly recommend ordering a sample of each product in advance of placing your product order opposed to ordering products solely based on images from our website. All of our completed installation images are customer submitted, and they are true to color, we do not enhance or manipulate our photos at all. There may be some differences from image to image, however this variation is caused by different lighting conditions and image quality. Additionally, images can look different from screen to screen.

While we’re happy to offer suggestions to help match your existing stone, please note that the final decision on what to order is entirely the customer’s responsibility. Matching existing stone, whether natural or manufactured, can be quite challenging due to variations in color, texture, age, and lighting conditions. For this reason, we strongly recommend ordering samples in advance to evaluate the best possible match before placing your final order. This extra step can help avoid costly mistakes and ensure a more cohesive finished look. Unfortunately, returns for customers who are not satisfied with the final product that did not order a sample will not be accepted.

If you need assistance estimating how much stone veneer you will need for your project, we’re happy to help. Simply provide us with some basic information, such as dimensions, surface types, and layout details, and we can offer a rough calculation to point you in the right direction. However, please note that our estimates are meant as general guidance only. For the most accurate results, we strongly recommend taking detailed, on-site measurements and consulting with your installer or contractor. The final responsibility for ordering the correct quantity of materials lies with the customer. We are not responsible for any errors, miscalculations, or incorrect quantities ordered. Be sure to double-check your figures to ensure a smooth and successful project.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you return items purchased using a discount code, we will subtract the value of the discount code from your return credit. Mountain View Stone cannot guarantee when a refund will arrive.

Late or missing refunds (if applicable): If you haven’t received a refund yet, don't panic, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. Mountain View Stone cannot guarantee when a refund will arrive.

For post purchase support please visit our post purchase support page or contact us at info@mountainviewstone.net.

SECTION 32 - SHIPPING POLICY

Please read our full Shipping Policy.

All sample orders will ship within 3 to 4 weeks. You will receive an email with tracking information once your sample order ships. Sample orders are not processed or shipped on Saturdays or Sundays.

All product orders are made to order and will ship within 4 to 6 weeks. You will receive an email with an estimated date after your product order is processed. Product orders are not processed or shipped on Saturday or Sunday.

Please note: lead times quoted during check out are shipping lead times only, these lead times do not include production lead time or order processing lead time.

We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Mountain View Stone is not responsible for delayed shipments. If an order is delayed, please contact the shipping company for additional updates and escalation.

All shipping costs are calculated at checkout.

All shipping costs are non-refundable.

Free shipping on all sample orders applies to the continental USA only. For sample orders shipping to Canada, Alaska, Hawaii, and Puerto Rico please contact us for shipping rates.

Samples are limited to a maximum of 4 samples per item. If you need more than 4 samples of any item, please contact us at info@mountainviewstone.net. Orders for more than 4 samples of one item will be cancelled.

"ShippingDiscount" discount code has a minimum purchase amount of $1,000.00, before tax and before shipping costs.

All products have a minimum order quantity. Orders for less than the minimum order quantity will be cancelled.

Corners are add on items and cannot be sold and shipped independently of stone veneer flats. Orders for corners independent of stone veneer flats will be cancelled.

Accessories are add on items and cannot be sold and shipped independently of stone veneer flats. Orders for accessories independent of stone veneer flats will be cancelled.

All shipments are shipped LTL (less than truckload). All residential deliveries are curbside only. LTL trucks will not back into driveways. The delivery truck will be equipped with a lift gate for easy unloading. Deliveries are curbside only, meaning the items will be dropped off at the end of your driveway or designated delivery area. A delivery appointment will be scheduled in advance to ensure a convenient time for the drop-off. Please note that you are responsible for arranging any additional handling beyond the curbside delivery.

Mountain View Stone is not responsible for damaged items caused during shipping. It is the customer's responsibility to inspect their order during the delivery appointment and note any damaged items with the shipping company. In order to file a freight claim with the shipping company any and all damaged items must be noted at the time of delivery. If damaged items are not noted at the time of delivery your damaged items claim will be denied. Any additional compensation for damaged shipments is between you and the shipping company. Any additional compensation for damaged items is between you and the shipping company. The good news is most damaged materials are still usable and can be trimmed and installed. Please contact us if you have questions about how to trim damaged stone veneer and brick veneer.

Mountain View Stone is not responsible for missing items during shipping. It is the customer's responsibility to inspect their order during the delivery appointment and note any missing items with the shipping company. In order to file a freight claim with the shipping company any and all missing items must be noted at the time of delivery. If missing items are not noted at the time of delivery your missing items claim will be denied. Any additional compensation for missing items is between you and the shipping company.

Mountain View Stone is not responsible for lost shipments. In the unlikely event your order is lost we will remake and reship the order to you at no charge. Any additional compensation for lost shipments is between you and the shipping company.

In order to deliver our product safely and securely a delivery appointment is required. The shipping company will contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment. If the shipping company is unable to contact you to schedule a delivery appointment they will contact us and we will then have 24 hours to attempt to contact you via phone and/or email (the phone number and email address used to complete your purchase on our website) to schedule a delivery appointment (in some urgent cases we may even attempt to contact you via SMS messaging). If we are unable to contact you, your order will automatically be returned to our facility. From there, you can request a refund less the original shipping charge and the return shipping charge (as per or Refund Policy: all shipping costs are non-refundable), or you can request to have the order reshipped, however, Mountain View Stone is not responsible for the additional shipping charges to reship your order.

Have questions about our shipping costs, please see our blog post on LTL shipping costs.

Customer pick-ups are available by appointment only. Once your order is ready, our team will contact you in advance to schedule a convenient pick-up time at our facility. For verification purposes, a valid government-issued photo ID matching the name used to place the order is required at pick-up, along with a copy of your order confirmation (printed or digital). Please note that our stone veneer is a heavy-weight product and requires appropriate transportation equipment capable of safely handling the load (such as a suitable truck or trailer). If you are unsure about the total weight of your order or vehicle requirements, please email us at info@mountainviewstone.net prior to your appointment for assistance. While our team will assist with loading your order, the customer is fully responsible for properly securing the load and transporting it safely. We are not responsible for any damage that occurs during transit. Our stone veneer is packaged and palletized for LTL freight shipping, and carrier trucks are typically equipped with lift gates and pump trucks to safely handle the product. When transported without this specialized equipment, there is an increased risk of damage. Any damage that occurs during customer-arranged transport is solely the responsibility of the customer.

Manufactured stone veneer is classified as a heavy-weight product, requiring careful handling during shipping. Due to its weight and bulk, it is securely packaged and shipped on pallets to ensure safe transport and prevent damage. Palletized shipping helps distribute the weight evenly and allows for easier unloading at the destination. For reference here is what our 150 square foot bulk crates look like:

Stone Veneer Packaging - 150 Square Foot Bulk Crate - Mountain View Stone

SECTION 33 - TAXES

Mountain View Stone shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

SECTION 34 - INSTALLATION TERMS & CONDITIONS

Read our full installation instructions available at: https://mountainviewstone.net/pages/post-purchase-support

To maintain our 50-year manufacturer's warranty, you must follow our installation instructions. Failure to comply will result in our manufacturer's warranty being voided. Please see our warranty information available at: https://mountainviewstone.net/

The installation of our stone veneer is deemed acceptance of our stone veneer. Stone veneer that has been installed cannot be returned or refunded. If you are unhappy with our stone veneer, please do not install/cease installation immediately and contact us for assistance.

Our stone veneer is suitable for interior and exterior installations, including (but not limited to): kitchens, bathrooms, accent walls, fireplaces, BBQs, wood burning stoves, chimneys, etc.

Our stone veneer is suitable for columns, posts, retaining walls, foundations, and underpinning, however, for aesthetic purposes only. Our stone veneer is not to be used as/for structural support. For installations where our stone veneer has been installed as/for structural support, warranty claims will be denied.

While stone veneer excels in wall applications, it is not suitable for flooring due to its lack of durability, uneven texture, and susceptibility to cracking under foot traffic. For a stone-like floor, it’s best to opt for natural stone, porcelain tile, or other materials specifically designed for flooring use. For installations where our stone veneer has been installed as flooring, warranty claims will be denied.

Installation is the exact same for all of stone veneer profiles. The majority of our stone profiles are individual stone profiles. The individual stones will vary in size, shape, and thickness. To achieve the desired natural stone finish as shown in our images it is up to the installer to arrange the individual stones in the correct pattern and install each stone one at a time. Our ready stack profile is a mini panel stone product and is installed in sections at a time. Each panel measures 4” high but will vary in length (5.5”, 8.25”, 11”, 16.5”). Each ready stack panel has multiple stones on each panel face. To achieve the desired finish as shown in our images it is up to the installer to arrange the panels in the correct pattern and install each panel one at a time.

Corners are not required but they offer a professional finish by wrapping perfectly around a 90 degree outside corner. If you decide to use corners you will need to install corners first, then install flats. Outside corners are different from inside corners. For inside corners, our flats are used. Simply run a flat piece into the corner and then a flat piece on the adjacent side.

Accessories are not required but they offer a professional finish around electrical outlets, light fixtures, windowsills, etc. If you decide to use accessories you will need to install the accessories first, then install flats.

For installations involving mantels, mantels should always be securely attached to the substrate first, ensuring proper support, while the stone veneer is then installed up to the mantel for a seamless finish. Never attach or anchor objects directly to stone veneer.

Stone veneer should always be installed from the bottom up, never from the top down.

Industry standards recommend maintaining the following ground clearances: above soil or mulch: a minimum of 4 inches of clearance from grade is required to prevent direct moisture contact. Above hard surfaces (concrete, patios, driveways): maintain at least 2 inches of space to prevent moisture wicking from standing water. For installations where the above ground clearances have not been followed, warranty claims will be denied.

As the manufacturer, our recommendation is to always use a moisture barrier and a metal lathe when installing our stone veneer on all substrates except masonry surfaces (brick, block, concrete). For installations where a moisture barrier and a metal lathe have not been used, warranty claims will be denied.

Our stone veneer must only be installed using Type S mortar to ensure proper adhesion, durability, and long-term performance. Type S mortar is the best choice due to its superior strength, moisture resistance, and long-term durability. While adhesives may work in select applications, they do not offer the same level of security, especially for exterior or high-heat areas. If you want a long-lasting, structurally sound stone veneer installation, stick with Type S mortar for the best results. For installations where Type S mortar has not been used, warranty claims will be denied.

We are unable to provide guidance on grout selection or application, as this falls outside the scope of our product support. We recommend using a Type S mortar, and from there, it’s important to follow the specific instructions provided by the grout manufacturer to ensure proper performance and appearance.

Before you begin installation, we recommend unboxing and sorting all of your stone veneer to get a clear view of the different shapes, sizes, and color variations included in your order. You can even lay the pieces on the ground or floor to plan your layout, adjust the pattern, and achieve the most natural, balanced look before securing them in place.

Use care to avoid chipping the stone veneer when installing and when cleaning/maintaining. Chipping is deemed damage, not a defect and therefore chipping warranty claims will be denied.

A concrete sealer is not required, however, sealing with a concrete sealer will add protection especially over the mortar joints. Please keep in mind that different concrete sealers will affect the appearance of the stone veneer. A matte (or flat) finish will have little to know impact to the finished look of the stone veneer whereas a gloss finish will darken the stone veneer and have a wet look. We recommend testing your concrete sealer on a piece of stone veneer that has not been installed to ensure you are happy with the finished appearance after applying concrete sealer. We highly recommend sealing your stone veneer if you are installing it in a kitchen, bathroom, or outdoors. For installations in kitchens, bathrooms, or outdoors where the installation has not been sealed, warranty claims will be denied.

Since stone veneer is not inherently waterproof, proper installation techniques are crucial to preventing moisture-related issues such as mold, efflorescence, and structural damage. Install a high-quality water-resistive barrier (WRB) behind the stone veneer to prevent moisture from reaching the underlying structure. This acts as the first line of defense against water infiltration. Proper flashing should be installed around windows, doors, and other vulnerable areas to direct water away from the wall system and prevent pooling behind the veneer. A drainage plane or weep screed should be incorporated to allow water that penetrates behind the stone to escape rather than become trapped, which could lead to deterioration. For installations lacking proper drainage systems, warranty claims will be denied.

Our stone veneer has not been tested for fire rating, however, due to its composition, our stone veneer is classified as a non-combustible material, meaning it will not catch fire or contribute to flame spread. However, while the stone veneer itself is non-combustible, the substrate and adhesives used during installation may be affected by heat exposure. Fire codes, local building codes, and manufacturer recommendations specify safe clearances from heat sources. For example: wood-burning stoves typically require a minimum clearance of 12-36 inches from combustible materials. Fireplaces and BBQs should have a protective barrier or non-combustible backing to prevent heat transfer. Always check fire codes, local building codes and the manufacturer’s guidelines to determine the correct clearance for your project. Our stone veneer should never come in direct contact with flames such as (but not limited to) inside a firebox. For installations near heat sources where fire codes, local building codes, and minimum clearances from heat sources have not been followed, warranty claims will be denied. For installations where stone veneer comes in direct contact with flames or direct contact with a heat source, warranty claims will be denied.

For installations using our brick veneer, our brick veneer square footage per box takes into account using the industry standard 3/8" mortar joint around all 4 sides of each brick. If a smaller grout line is used, the coverage per box will be less than 25 square feet.

NEVER USE A WIRE BRUSH OR ACID TO CLEAN STONE. Please see our care and maintenance guide available at: https://mountainviewstone.net/pages/post-purchase-support

SECTION 35 - CARE & MAINTENANCE TERMS & CONDITIONS

Read our full care & maintenance guide available at: https://mountainviewstone.net/pages/post-purchase-support

Our stone veneer is constructed of multi-colored concrete, and it is made from natural, environmentally friendly materials, therefore variations in color may occur - this is not a defect but rather a characteristic of our stone veneer. Color imperfections are part of the overall color design and aesthetic of our stone veneer.

During manufacturing the coloring powder gets added dry and then water is applied to activate the bonding agents, sometimes the water can create light spots as it moves the coloring around (it can be more noticeable on the corners based on the molds we use) but this is not a defect, rather part of the finished look of our stone veneer - this variation makes our stone veneer appear more realistic.

The colors of concrete products can change over time due to several factors including (but not limited to): moisture changes in the environment/product, freeze/thaw cycles, sunlight exposure, chemical staining (from fertilizers, ice melts, and other chemicals), etc.

Efflorescence is a white, powdery residue that may occasionally appear due to moisture drawing salts to the surface. It can be removed with a dry brush or a specialized efflorescence cleaner but always test cleaners on a small area first. Efflorescence in no way affects the structural integrity of our stone veneer.

Avoid harsh chemicals as these can damage the stone’s surface or mortar joints. We recommend using a "non-etching" cleaner. Prosoco Sure Klean Light Duty Concrete Cleaner is typically a safe concrete cleaner to use for stone veneer, especially if it will be diluted by the time it is applied to the stone veneer. We always recommend testing any cleaner on a small non-installed piece first.

Use care to avoid chipping the stone veneer when installing and when cleaning/maintaining. Chipping is deemed damage, not a defect and therefore chipping warranty claims will be denied.

NEVER USE A WIRE BRUSH OR ACID TO CLEAN STONE. Please see our care and maintenance guide available at: https://mountainviewstone.net/pages/post-purchase-support

SECTION 36 - WARRANTY TERMS & CONDITIONS

Read our full warranty information guide available at: https://mountainviewstone.net/pages/post-purchase-support

To maintain our 50-year manufacturer's warranty, you must follow our installation instructions. Failure to comply will result in our manufacturer's warranty being voided. Please see our installation instructions available at: https://mountainviewstone.net/

To maintain our 50-year manufacturer's warranty, you must follow our care and maintenance guide. Failure to comply will result in our manufacturer's warranty being voided. Please see our care and maintenance guide available at: https://mountainviewstone.net/

Our stone veneer is suitable for interior and exterior installations, including (but not limited to): kitchens, bathrooms, accent walls, fireplaces, BBQs, wood burning stoves, chimneys, etc.

Use care to avoid chipping the stone veneer when installing and when cleaning/maintaining. Chipping is deemed damage, not a defect and therefore chipping warranty claims will be denied.

NEVER USE A WIRE BRUSH OR ACID TO CLEAN STONE. Please see our care and maintenance guide available at: https://mountainviewstone.net/pages/post-purchase-support

Damages resulting from wall movement, settlement of the structure, staining, oxidation, paint or contact with chemicals will not be covered under this warranty.

Altering the finish of our stone veneer including (but not limited to): limewashing, German smear, painting, staining, or other surface treatments can impact color stability, moisture resistance, and overall performance of our stone veneer. For installations where stone veneer has been altered, warranty claims will be denied.

SECTION 37 - FIRE PITS TERMS & CONDITIONS

Read our full fire pit owner's manual available at: https://mountainviewstone.net/pages/post-purchase-support

To maintain our 1-year manufacturer's warranty, you must follow our installation instructions. Failure to comply will result in our manufacturer's warranty being voided.

To maintain our 1-year manufacturer's warranty, you must follow our care and maintenance guide. Failure to comply will result in our manufacturer's warranty being voided.

The installation of our fire pit is deemed acceptance of our fire pit. Fire pits that have been installed cannot be returned or refunded. If you are unhappy with our fire pits, please do not install/cease installation immediately and contact us for assistance.

Our fire pits are suitable for exterior installations only.

Use care to avoid chipping the fire pit when installing and when cleaning/maintaining. Chipping is deemed damage, not a defect and therefore chipping warranty claims will be denied.

NEVER USE A WIRE BRUSH OR ACID TO CLEAN FIRE PITS. Please see our care and maintenance guide available at: https://mountainviewstone.net/pages/post-purchase-support

SECTION 38 - UPDATES

We may update these Terms of Service from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Terms of Service on the Site, update the "Last updated" date and take any other steps required by applicable law.