Questions about Covid-19 delays on shipments? Wondering how long before your order ships? An Update from Mountain View Stone.
For the past two years Covid-19 has impacted the lives of us all. Mountain View Stone has also been impacted by Covid-19. Earlier this year sickness including Covid hit our production plant and we were half staffed for close to a month while several of our employees stayed home to recover and to stop further spread of the virus.
How has Covid-19 impacted Mountain View Stone?
Typically, we maintain a small amount of inventory on some of our best-selling items and could ship these out quickly, however due to the extended labor shortage we had no choice but to cut our production schedule and so for now all of our stone veneer and brick veneer is being made to order.
How long will my order take?
The best way to calculate how long it will take for your order to ship is to use our website. Our website has a built-in freight calculator, simply add products to your cart, add your delivery address, and you will be provided with shipping options including shipping costs as well as estimated delivery times. Shipping costs will vary depending on the amount of stone veneer you purchase and where the product is being shipped to. Please note that the estimated delivery times do not include production times as our items are for now being made to order.
As mentioned above, when checking out on Mountain View Stone you will be presented with a few shipping options, the delivery time quoted here is only the shipping lead time, the time to manufacturer is not included in these delivery times. After placing your order, we will add your order to our production schedule immediately and email you an approximate ready to ship date.
From there we will email you once your order has been produced, packaged, and picked up by one of our freight partners with a tracking number for your order.
Currently our production lead time is around four – five weeks, which means delivery is typically around five – six weeks from order date, but this date can be quicker depending on the order size, where the order is shipping to, and our production schedule.
Are samples impacted by this change?
Unfortunately, samples have also been impacted by our labor shortage due to Covid-19, however we are typically able to turn sample orders much faster than product orders.
For further information:
For general information and questions please call: (864) 882-8960 Mon. - Fri. 8am - 5pm (EST) or email: email@example.com we are more than happy to help you.
Or you can submit your questions via our contact us page.
Thank you for your patience and understanding and we look forward to working with you on your upcoming project.
The Mountain View Stone Team